Lead Product Designer, CRM

Responsibilities

About the team
Our TikTok UED Monetization Product team is at the forefront of enabling and inspiring clients to seamlessly connect with audiences and maximize brand potential. As a Lead Product Designer, you will play a critical role in shaping the user experience and design of our monetization products, ensuring they meet the high standards of both the business and our users.

You will be responsible for leading the end-to-end design process, collaborating cross-functionally with design, product, marketing, and engineering teams to create impactful designs that solve complex problems. Your work will span across mobile and desktop platforms, and you'll leverage both qualitative and quantitative user research to guide your decisions.

Key Responsibilities:
- Own the full design lifecycle for your product, from understanding core user challenges to delivering polished, pixel-perfect UI across both mobile and desktop platforms.
- Develop and test rough prototypes early in the process to validate solutions, iterating quickly based on feedback.
- Collaborate with product, engineering, and other teams to define a strategic vision and roadmap for the product, contributing to high-level decision-making.
- Create detailed, high-fidelity UI and UX specifications to effectively communicate design requirements to engineers and stakeholders.
- Mentor and support junior and mid-level designers, sharing your expertise and guiding them in best practices.
- Contribute to and evolve our design systems, ensuring consistency across the platform.
- Help shape design thinking across the broader organization, including research, marketing, product education, and customer success teams.
- Drive the creation and communication of design visions that inspire stakeholders and align with business goals.
- Champion a user-centered design approach, balancing user empathy with business needs, particularly in complex B2B enterprise contexts like CRM, sales, ads, and monetization.
- Thrive in a fast-paced environment where quick iteration and adaptation to changes are key.

Qualifications

Minimum Qualifications
- Minimum 5 years of experience in lead product design settings, with background in enterprise or B2B platforms
- Demonstrated expertise in designing for CRM, sales, ad tech, or monetization use cases, with both mobile and desktop experience.
- Strong communication and presentation skills, able to articulate design decisions and the rationale behind them to various stakeholders.
- Proven ability to drive the end-to-end design process independently, from research and conceptualization to execution and delivery.
- Experience designing and shipping products with complex workflows, multiple scenarios, and edge cases.
- Must have a passion for enterprise product design and a desire to solve complex problems in a fast-moving environment.
- Ability to think strategically, create a cohesive design vision, and effectively communicate it to cross-functional teams.
- Experience mentoring or leading design teams while remaining hands-on and detail-oriented.
- Experience or strong interest in data visualization.

Preferred Qualifications:
- Experience in cross-platform (mobile and desktop) product design for CRM or monetization products.
- A keen eye for detail and strong visual UI skills.
- Self-motivated, adaptable, and capable of thriving in a fast-paced, high-growth environment.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $137244 - $318960 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: