Law Enforcement Response Specialist - USDS

On the Law Enforcement Response Team (LERT), you will be responsible for analyzing and addressing time-sensitive legal process and inquiries regarding user data as mandated by the Electronic Communications Privacy Act of 1986 (ECPA) which includes but not limited to preservation requests, subpoenas, court orders, and search warrants.

Our LERT Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the LERT Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.
It is possible that this role will be exposed to harmful content on a daily basis.

This position will be full-time and will be based in our Los Angeles, San Jose, New York, or Washington DC office and will include a regular rotation of 1 weekend day as part of the work week.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Review and respond to a range of legal process and preservation requests for user data from US law enforcement agencies.
- Be responsible for handling sensitive information in a manner complying with our Terms of Service, applicable laws and regulations, and internal SOPs while protecting user privacy.
- Collaborate with cross-functional internal teams and external networks to deal with issues concerning safety and data disclosure.
- Collaborate directly with legal teams, including litigation and privacy to resolve and respond to legal requests.
- Gather and analyze relevant data to improve internal processes and consistently communicate insights to stakeholders across US and regional markets.
- Assist with drafting and improving internal documentation, workflows and procedures concerning safety and data disclosure.
- Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations.
- Able to coordinate with global teams in different time-zones.
- Resolve inquiries from users and external parties related to data disclosure

Qualifications

Minimum Qualifications
- 4 years of work in Trust and Safety, Legal Compliance, Privacy, Legal Operations or Corporate Legal teams.
- Knowledge of legal documents (e.g. civil and criminal subpoenas, court orders, and search warrants).
- Proven successful record in handling sensitive matters and sensitive data.
- Excellent written and verbal communication skills, especially legal documents.
- Able to coordinate with global teams in different time-zones, especially Eastern Time Zone
- Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, child safety, and other potentially objectionable material.

Preferred Qualifications
- Strong attention to detail, highly self-driven and results oriented.
- Excellent organizational and deadline management skills.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $68640 - $135112 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.