Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Dublin, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Law Enforcement Response Team (LERT) is part of the Trust & Safety team. As a LERT Specialist, you will be responsible for analyzing and addressing time-sensitive user data requests, preservation requests and inquiries from law enforcement in EMEA/UK. You will work in a global and cross-functional team to ensure user safety on the platform and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensuring the highest levels of user safety.
Note: This position will include reviewing content that may be offensive or sensitive to some people and will include after hours work and weekend duty.
What will I be doing?
- Review and respond to an every growing range of legal process and data preservation requests for user data from law enforcement agencies while protecting user privacy
- Ensure that all law enforcement requests are analyzed and processed in compliance with the applicable law, our terms of service, internal Standard Operating Procedures (SOPs), and our law enforcement guidelines
- Collaborate with cross-functional internal teams such as legal and external partners to deal with issues concerning safety and data disclosure
- Ensure operational excellence while upholding high quality, speed, and accuracy in your work
- Gather and analyze relevant data to improve internal processes and consistently communicate with stakeholders.
- Draft internal documentation, workflows and procedures concerning safety and data disclosure
- Keep accurate records and clearly articulate operational decisions
- Work on sensitive issues that include child exploitation, graphic violence, self-injury and other content which may be considered offensive or disturbing
Qualifications
Minimum qualifications:
- Bachelor's degree and/or equivalent experience and a minimum of 3 - 5 years experience in a Law Enforcement Response specialist role or similar fields.
- Experience in the retrieval and formatting of data using various internal tools and platforms which continue to evolve and develop.
- Fluency in English and advanced English writing skills
- Strong analytical skills and a proven ability to analyse and accurately process data in a fast-moving environment with tight deadlines with exceptional attention to detail and the ability to work independently and take initiative.
- Strong organisational and time management skills, with the capacity to prioritise tasks effectively.
- Knowledge of how law enforcement can access user data (e.g., Court Orders, various judicial orders)
- Be a team player who is willing to tackle challenging issues in a collaborative manner with your teammates in a fast-paced multi-cultural environment with an ability to adapt, remain flexible and resilient, in a fast paced and highly pressured work environment.
Preferred Qualifications:
- Bachelor's degree in law, criminal justice or similar.
Recruitment Process:
- Please submit a resume and a cover letter outlining your suitability for the role.
- Suitable candidates will be invited to take part in a test and depending on the results of the test, candidates may then be invited to take part in the interview process.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.