Insights Analyst - USDS
Responsibilities
Team Intro:
USDS Global E-commerce function is looking for an Insights Analyst to analyze general E-commerce related inquiries, summarize top inquiries, and use these insights to drive the business forward. We are open to hiring for this position in Los Angeles, CA (California).
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Analyze and provide data-driven insights on various operational aspects of the business to determine strategic direction of the service delivery organization.
- Run data based on contact center inquiries, and categorize the data per analysis needs.
- Dive deep raw data and summarize the common scenario into suggested working procedures.
- Create automated reporting solutions, and work with the operations team to achieve overall business goals.
- Create custom data analysis tools, applications, and data manipulation utilities for the team.
- Develop dashboards that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and data sources.
- Assist in development of key business reports including internal and external business reviews.
Qualifications
Minimum Qualifications:
- BA/BS degree or equivalent practical experience.
- 3+ years experience in business, data, or insights analysis
- Have strong experience in deep analysis with an ability to drive results and work effectively across teams.
- Strong problem solving, strategic thinking, presentation and communication skills in front of leadership.
- Strong understanding and working knowledge of contact center processes.
- Have the ability to work independently and under pressure, and the ability to influence others without having direct authority.
- Experience in business, financial or statistical analysis.
Preferred Qualifications:
- Experience with customer service-related analytics is preferred.
- Experience in eCommerce or marketplace platforms is a plus.
- Eager to learn, initiative taker and problem-solver.
- Excellent interpersonal communication skills.
Job Information
[For Pay Transparency] Compensation Description (annually)
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The base salary range for this position in the selected city is $91200 - $206172 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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