Incident Manager

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Our Global Security function provides services to TikTok's US market using four principles that guide our strategic and tactical operations. First, we champion trust and transparency, leading the charge in organizational transparency and execution of security and privacy capabilities that drive customer trust. Second, we are a business catalyst and enabler, embodying the DNA of technical innovation. Third, we drive risk-informed and empowered decision-making, giving our business leaders the information needed to make key decisions. Finally, we proactively identify and reduce risk while enabling innovative product development - to consistently build sustainable world-class and trusted security capabilities.

We are seeking an Incident Manager to join our Global Security Threat and Incident Management Team. The Incident Manager will be responsible for coordinating cyber incidents and will engage several internet departments including Engineering, Legal, Privacy, Communications, as well as other teams. The Incident Manager will also be working with global teams to track remediation of issues output from said incidents.

During steady-state (i.e., non-incident times) this role is responsible for ensuring adherence to various incident ConOps, tracking risks, threats, and low-level incidents to ensure readiness. During incidents, this role is responsible for leading response across impacted stakeholders ensuring transparent communication, tracking issues and assigning tasks, and driving responders to a rapid and effective incident resolution.

Responsibilities:
- Operationalize incident management plans, technology, capabilities, and services
- Lead incident response teams during cross-entity incidents
- Advise, guide, and direct regional security operation leadership and stakeholders on incident management strategy and execution
- Support metrics and reporting for incident data

Qualifications

- Exceptional communication and stakeholder management skills with proven ability to communicate clearly at all leadership levels.
- Ownership with exceptional bias for action; self-starter with the ability to work well under pressure to solve problems and meet objectives.
- Comfortable managing through ambiguity, making thoughtful and sound judgments during tense situations.
- Flexible to work in support of security and privacy operations with on-call work during an incident.
- Some travel may be required.

Preferred Qualifications
- Bachelors Degree in Security/Cyber Incident Response Management
- 4 years experience in security incident management, security operations, crisis planning and/or preparedness exercises.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $199800 - $374400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.