Head of Public Policy (E-Commerce) - Malaysia

Responsibilities

About
The Public Policy & Government Relation team's work spans across a broad and diverse range of functions and workstreams, including government affairs and government relations; policy and issue area expertise; risk and crisis management and mitigation; outreach, coalitions, and partnerships; and philanthropy. The mission of the team is to develop and advocate for solutions for pressing high technology issues and to promote a political, legislative, and regulatory environment that supports growth and innovation for our business, spanning social media, e-commerce, data center and Enterprise business.

Responsibilities
- Set and drive the strategic vision for TikTok Shop public policy engagement in Malaysia, ensuring alignment with regional business objectives while proactively shaping the regulatory landscape on key e-commerce public policy and regulatory issues.

- Lead crisis management on critical public policy issues in Malaysia by monitoring political and social events, assessing risks, and preparing the team for regulatory challenges. Provide executive leadership on complex engagements, drive resolution, and coordinate mitigation efforts with cross-functional teams and senior officials to protect TikTok Shop policy interests.

- Leverage strong relationships with senior officials, regulators, ministers, civil society, and academia to represent TikTok Shop at top policymaking levels and strategic partnership, effectively communicating its perspectives and influencing key legislative and regulatory discussions.

- Act as a subject matter expert on emerging policy issues, identifying risks and opportunities in tech regulation and platform governance. Simplify complex challenges into clear insights, ensuring strategic alignment across teams.

- Represent TikTok Shop at industry events, trade associations, and coalition meetings. Build and maintain a strong network of public interest groups, industry associations, and academics to ensure the voice voice is included in key policy discussions and initiatives.

- Collaborate with Trust & Safety, Governance & Experience, Communications, Monetisation Integrity, Legal, LERT, and Public Policy teams, amongst others, to develop and integrate key policy initiatives. Provide strategic guidance on policy and regulatory developments in Malaysia, ensuring cross-functional alignment on risks and business implications.

Qualifications

Minimum Qualifications
- Degree or Masters Degree in Social Science / Business Administration / Public Policy

Preferred Qualifications
- Masters in Business Administrations / Communications / E-Commerce
- Strong network with various Ministries and Government Agencies both at State and Federal level
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