Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Overview
This role is part of the Quality Solutions and Implementation team in the Training and Quality pillar of Trust and Safety Operations. The Quality Implementation Lead will lead a team of Implementation Specialists with responsibility for successfully implementing quality assessment systems, solutions, and quality improvement projects across our end-to-end global quality ecosystem for TikTok. This role will be a key conduit between the T&Q Quality Solutions team and the Quality Operations, and Moderation teams with oversight to all impacting change to front line teams.
Responsibilities
- Build strong relationships with T&Q leads, the Quality Solutions team, Quality Operations team, Training & Performance Improvement and global moderation teams across the globe.
- Lead a global team of Quality Implementation Specialists, ensuring strong delivery and strong individual performance to accelerate successful implementation.
- Manages intake of all T&Q projects, drives progress, and communicates progress updates through regular project reviews with T&Q leadership.
- Partner closely with the Quality Solutions team, T&Q leads, Quality Operations, Training & Performance Improvement to successfully implement quality systems, solutions, and projects across our end-to-end global quality ecosystem.
- Coordinate training needs/requests of new systems/improvements between Quality Solutions and the Training & Performance Improvement team.
- Provide feedback on implementation of systems, solutions and projects from quality operations teams and global moderation teams to ensure a strong feedback mechanism to strengthen and drive continuous improvement.
- Provides effective change management and governance across the global Quality Implementation team.
- Pro-actively evaluate the impact of upcoming policy/product/process changes for a project in order to co-ordinate and ensure their effective implementation and positive impact end users.
- Partners with key regional stakeholders to calibrate, drive consistency in performance and land change effectively.
Qualifications
Minimum Qualifications
- Extensive experience leading a team, with a track record of strong people management, fostering high-performing teams in high-growth, ambiguous environments
- Background in Trust and Safety, Operations, Strategy, Content Moderation, Quality Engineering or Process design.
- Experienced lead of Project or Program Management teams with a strong track record of implementing projects and programs successfully across global teams.
- Bachelor's Degree or equivalent education, ideally in computer science or business.
Preferred Qualifications:
- Experience working on content quality, safety or policy, in major technology companies is preferred.
- Excellent command of English with an ability to use English as a working language
- Strong communication skills, stress-resilient and strong ability to adapt to change.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.