Global Client Solutions Specialist

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and will lead the long-term growth of each global account.

About The Role
We are looking for an experienced, detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

Responsibilities
- Coordinate & execute established global account workstreams to empower regional (country) markets both internally & externally.
- Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities.
- Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects.
- Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth.
- Build marketing materials that help guide best practices across creative, ad products, and measurement.
- Follow and share Global Account trends, news, insights, and nuances to steward internal education across regions.
- Communicate with a clear & candid approach, effectively driving value for cross-functional and regional partners.
- Garner internal & market feedback to improve global account coordination and inform future processes.
- Manage and track global investments & projects.

Qualifications

Minimum Qualifications
- Minimum 3 years working in digital media, advertising, or tech platform experience.
- Relevant working experience in digital media, advertising, or tech platforms.
- Experience in account management / client services, managing media budgets and campaigns.
- Experience working with internal cross-functional partners, commercial teams, and managing external client communications.
- Ability to project manage and collaborate with multiple cross-functional stakeholders.
- Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations.
- Strong written and verbal communication skills in English, high attention to detail and very organized, and comfortable working across multiple managers and account teams.

Preferred Qualifications
- Self-starter, a fast learner who has critical thinking skills.
- Comfortable working in a startup culture: demonstrates flexibility and is quick to adapt to changes.
- Passionate to excel in the media and tech landscape.
- Comfort in working with Office Suites (namely Excel and Powerpoint).
- Experience working with global partners in different time zones & cultures.
- Passion for data and technology.
- Humble and open-minded.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $68000 - $80000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.