GEC Evaluation Specialist - Trust & Safety

Responsibilities

About the Team
The Global E-Commerce team works to ensure that TikTok users find high-quality, appropriate content and merchandise while searching through the TikTok Shop and watching videos on their For You pages. We aim to optimize user experience and drive monetization while providing users with a safe viewing and shopping experience.

- Complete regular assessments relating to search quality in accordance with the evaluation of standard documents
- Use side-by-side methods to complete daily strategy assessment of search quality in accordance with evaluation standard documents
- Judging user search needs through various queries and tools, and sorting out the classification of requirements
- Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies
- Provide ideal search results and feedback suggestions for policy improvement.
- While it is assumed the evaluator will focus on their area of expertise, there will be occasions in which it's necessary to work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- And any other duties as assigned

Qualifications

Minimum Qualification(s)
- Bachelor's degree or above
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Excellent identifying problems, problem-solving skills, and learning abilities
- Proficiency in English
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualification(s)
- Knowledge about search engines, and familiarity with shopping apps
- Familiar with common office software, search evaluation experience is preferred