Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Mountain View, Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Join us.
The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
In this role, you will:
- Design and implement large-scale cross platform web-based features, user interfaces and Node.js based services for customer service platforms
- Responsible for optimising scalability, reliability and responsiveness of web-based application pages, and to deliver compelling end user experience
- Architect efficient and reusable front-end systems that drive complex web applications
- Keep at the forefront of emerging web-based technologies and trends, research and evaluate latest web development frameworks, apply new technologies to drive iterative product improvements
- Research, design, and develop computer and network software or specialised utility programs.
- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
- 5+ years experience in developing frontend web applications, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
- Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, animation, cross browser compatibility and accessibility
- Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
- Deep familiarity and experience with common web compilation and bundling frameworks, including Webpack/Rollup/BaBel/AST/Gulp
- Good understanding of frontend - backend multi-tier application architecture and protocols, familiarity with product and software development lifecycle process
- Experience in development of no-code/low-code platforms is highly advantageous
- Experience in mobile/hybrid app development is a plus
Ideal Candidate
1. Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
2. Passionate about software coding/development and building great mobile/web applications
3. Passionate about writing elegant and high quality code
4. Nurture and drive team towards technical excellency via mentoring, coaching, sharing .etc
5. Ability to perform independent research to solve complex technical problems
6. Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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