Evaluation Search Operations Quality Assurance (Recommendation) - German

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community.
To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.
Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.

What will I be doing:
-Responsible for the double review & recommendation content;
-Find potential risks through daily work and put forward suggestions for improvement;
-Focusing on the quality and safety of the content, deeply understand and follow up business progress, and help product function optimization iterations.
-Working closely with the stakeholders to optimize relevant working standards of our projects
-Has a brilliant judgement when encountered unsure cases of situation and feedback timely
-Additional compatible and related responsibilities which are not necessarily listed above
-Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Qualifications

What should I bring with me:
- Accept the shift; the role will require you to work variable hours on a shift pattern. The shift pattern may include weekend, evening and night work. You will be required to work five of any seven days per week;
-Have QA experience of moderation projects, or familiar with evaluation methods;
-Familiar with RCA and data analysis and experience of quality improvement;
-Those who have knowledge of search trending related businesses are preferred;
-Familiar with common office software, preferably have search operation experience;
-Team management experience is a bonus.
-Fluent in German is required as the role requires communication with German markets, fluent English is also required as it is the working language; Bachelor's degree or above
-Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
-Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Equal Opportunity
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.