Engagement Specialist, Advertiser Experience - GMPT

Responsibilities

The Advertiser Experience team plays a critical role in driving initiatives to balance risks and revenue in ads and commerce, and ensuring advertiser quality on our platform.

As an Engagement Specialist, you will offer consultations to selected clients aiming to be successful on our platform.

In this role, you will offer a solutions-based approach to policy and technical-related matters, and identify the key learnings that can empower sales and other partners to streamline the advertiser experience.
You will be the voice of the advertisers and find new opportunities for our partners to better engage in the common good.

Responsibilities
- Act as the primary point of contact for the integrity team to quickly and accurately help the sales team and advertisers troubleshoot and resolve integrity-related issues.
- Identify opportunities for enhancing the ad review system and collaborate with cross-functional teams to implement improvement, thereby driving a systemic uplift in advertiser experience.
- Through educational initiatives, empower advertisers to understand and mitigate their risk profiles, enhancing the smoothness of their advertisement on the platform.
- Gain a deep understanding of various industries and advertiser business models, and act as a TikTok Business Solutions expert to provide customized support strategies for strategic advertisers and the sales team.

Qualifications

Minimum Qualifications
- Bachelor Degree in any discipline
- 2+ years experience in a client-facing or sales support roles preferably in internet / tech industry
- Experience in an Ads Integrity or Trust and Safety environment
- Entrepreneurial and experience dealing with ambiguity
- Able to prioritise and manage tasks within a fast-paced environment
- Business level in English and Japanese, both written and spoken in order to communicate internally and externally with stakeholders