Data Center Infrastructure Global FOC Shift Supervisor

Responsibilities

Team Information
The global data center operation team supports the company's fast growth by operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

Responsibilities
- Oversee overall operation, maintenance and emergency response for global data center infrastructure. Provide remote emergency support, coordinate with on-site facility managers and local contacts, and liaise with business teams when service disruptions occur.
- Escalate and report major risks in a timely manner, follow up on rectification progress, and coordinate internal and external resources to ensure full closed-loop management of O&M risks.
- Drive the implementation, rollout and supervision of O&M management systems. Unify operational specifications across all data centers, and guide on-site teams on daily routine work.
- Regularly monitor and analyze regional O&M metrics, conduct quality supervision and process audits. Identify potential operational risks, and continuously optimize workflows and service quality.
- Support the capability building of data center infrastructure platforms, including data ingestion, data governance and alarm management.

Qualifications

Minimum Qualifications
- 3+ years of experience in data center infrastructure O&M, including familiarity with emergency management procedures.
- Proficient in Chinese and English for effective communication with global teams, vendors, and partners.Fluency in written and spoken Chinese is required to manage stakeholders, vendors, and internal teams in the China market.
- Skilled in responding to unexpected faults and emergencies, with demonstrated ability in cross-team coordination, problem breakdown, and resource allocation.
- Capable of identifying major risks, executing standardized escalation and reporting, and applying closed-loop management principles.
- Familiar with data center infrastructure management workflows and O&M systems, with strong data awareness and quality control skills (e.g., KPI tracking, data analysis, fault troubleshooting).
- Possess sound logical thinking, strong sense of responsibility, and proficiency in office and data tools with standardized documentation habits.
- Able to compile, update, and maintain workflows and technical documents as required.

Preferred Qualifications
- Experience in large enterprises involving global cross-team collaboration and end-to-end fault coordination.
- Experience in developing large-scale infrastructure O&M systems.
- Proven ability to proactively optimize workflows and technical documentation beyond routine maintenance.