CRM Strategy and Operations Manager, SMB Monetization Strategy & Operations

Join us.

The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

The Global CRM Product Operations and Strategy Specialist will play a critical role in driving CRM product adoption focused on tooling scalability, effectiveness and efficiency. This role will work with cross-functional teams to identify needs and proactively find solutions to improve processes and tooling to enable business scale, reducing friction and manual work across the business.

Responsibilities:
- Define, build and lead global cross-functional programs to deliver end-to-end solutions that enable commercial insights development and delivery via online systems & practices
- Apply an outside in and inside out insights, advocate in driving system and feature development by engaging best practice approach
- Analyze and evaluate key aspects of the business process and tooling; identify global and regional improvement opportunities and make recommendations to senior management based on business cases while aligning with system and tooling teams to eliminate process gaps
- Gather business feedback related to system and tooling needs, prioritize business asks and shape roadmap to drive efficiency and effectiveness
- Own business requirements documentation (BRD) related to system and tooling needs, oversee system/tooling GTM execution, UAT testing, signoff and enablement
- Act as SME for partner teams when it comes to system, tooling and process design
- Own business communications related to system/tooling GTM execution and enablement, maintenance of documentation, system and tooling expertise
- Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations

Qualifications

Minimum Qualifications:
- Bachelor degree is a minimum, preferably in Management Information Systems (MIS) or a related field
- 3+ years of experience in operations, CRM, product or program management role within a fast-paced technology company
- Experience developing product, operational or systems-related strategies for a global or multinational sales organization
- CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels

Preferred Qualifications:
- Passion and experience leading functional initiatives, with proven track record in taking projects from inception to execution and results.
- Strong problem-solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for leadership
- Strong written and verbal communication skills, with a track record of presenting to senior management and stakeholder management
- Expert in process design and documentation, optimization and GTM execution
- Is a self-starter and has the ability to work independently, multitask and adapt to changing priorities

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $103000 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.