Responsibilities
About Content Moderation Team
Our Content Moderators support our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. Our Content Moderators review videos on these topics in continuous succession during each shift.
Responsibilities:
- Moderating Imaged/Audio/Sound/Text based content to ensure legal compliance and safety of content uploaded to the platform (please note that this position involves exposure to disturbing and potentially harmful content).
- Responsible for the development, improvement, and maintenance of standards for the security of our online communities.
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- Improving the content management strategy for digital music distribution platform such as SoundOn.
- Responsible for coordinating with supervising departments for timely management of content that violates our policies.
- Ability to work in a high tempo environment, adaptive, respond to day-to-day challenges of the role.
- Ability to work in various stakeholders and cross-functional team to deliver collaborative work in achieving common goals.
- Resilience and commitment to self-care to manage the emotional demands of the role.
Qualifications
Minimum Qualifications:
- Fluency in English and Bahasa Indonesia is required. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
- Familiarity with the Internet and local laws/policies/regulations.
- Possessing cultural sensitivity and an understanding of global/regional current affairs.
- Excited and have interest in music, songs trends, music instruments, music creations process and music creator.
- Have knowledge of digital music distribution flow on various platforms is a bonus point.
Preferred Qualifications:
- Experience as Content Moderator/Content Reviewer/Customer Service in in-house or BPO.
- A bachelor's degree is preferred, but not essential.
- Having a basic understanding of SoundOn is preferred.