Content Moderation Team Lead - USDS

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

As a Content Moderation Team Lead, you are responsible for leading content safety agents whom will reviewing contents to ensure it adheres to established community guidelines. You will ensure all assigned tasks are executed and deliverable. You will review TikTok content, often of a graphic nature, and enforce policy decisions related to content. You will be on the front lines, handling sensitive, complex user-facing issues to protect the platform and keep users safe. This role requires an effective communicator who can work with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives. Team success will be achieved by ensuring we meet our Service Level Agreements (SLA) and production targets each day.

To eliminate any doubt, this role involves reading, viewing, listening to and examining user-generated content to ensure it complies with community guidelines. Content includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

Our Content Moderators review content in continuous succession during each shift and it is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Review trust and safety related inquires from internal and external stakeholders
- Respond trust and safety related inquires from internal and external stakeholders
- Manage daily team activities and ensure the daily operations run smoothly, including management of work distribution, planning capacity, and handling escalations
- Conduct weekly reviews for management on key deliverables.
- Review graphic, controversial, and sometimes offensive video content in line with TikTok's Community Guidelines.
- Performs other related duties and assignments as required and as assigned by Operations Manager
- Audit agents work for accuracy
- Must have availability to work various shifts.

Qualifications

Minimum Qualifications:
- 1-2 years of experience leading teams (preferably in a contact center environment)
- Good judgment, a high level of confidence, attention to detail, and a commitment to confidentiality required.
- Excellent communication, interpersonal and time-management skills (written and oral)

Preferred Qualifications
- High school diploma required; BA/BS Preferred
- Experience with investigating and reviewing digital content is a plus
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start: so our candidates are well informed before proceeding.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.