Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team:
Governance and Experience (GNE) is a team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We are looking for an entrepreneurial Community Manager who wants to play a critical role in shaping our community engagement efforts on public forums. The ideal candidate has a strong sense of ownership, and thrives in a fast-paced environment where they can have a direct impact on TikTok Shop seller education and success. They enjoy engaging with sellers, monitoring discussions, sharing product feedback, and have excellent written & communication skills.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Being a subject matter expert on all aspects of being a successful TikTok Shop, such as registration, selling policies, shop features and success levers
- Oversee day-to-day forum operations, including monitoring discussions, responding to user inquiries, and ensuring a positive experience
- Actively engage in public forum conversations with sellers to clarify/update information, correct misperceptions, and ask probing questions around selling on TikTok Shop that allow us to share feedback with cross functional teams
- Work closely with various teams within TikTok Shop to create valuable content, engagement opportunities, and gather user feedback for product improvements
- Identify & Report regularly on emerging trends in Seller Forums and report regularly with TikTok Shop teams to ensure we are addressing Seller needs
- Gain a deep understanding of our TikTok Shop Seller community and their needs by building authentic and meaningful relationships with and between sellers
- Leverage various metrics to analyze web traffic from the TikTok Shop community. Measure the performance of our initiatives, campaigns, and engagement levels to assess their effectiveness. Make data-driven recommendations for improvements and optimizations.
- Develop and contribute to online engagement plans, and creating regular touchpoints that drive users to log in, consume, and engage with content and other community members in seller forums
Qualifications
Minimum Qualifications:
- 3+ years of relevant work experience building and growing online and offline communities
- Strong familiarity with forum platforms and online community dynamics
- Demonstrated ability to drive user engagement, retention, and acquisition, with excellent communication skills, attention to detail, and the capacity to manage multiple projects
- Proficiency in understanding and utilizing community metrics and KPIs, with a track record of generating reports that offer insights and recommendations for achieving community goals
Preferred Qualifications:
- Bachelor's degree in communications, marketing, public relations, media studies, business, or related fields.
- Technical knowledge or interest in being a Tiktok creator or seller a plus
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.