Communications Manager, Trust & Safety
Responsibilities
About the Team
TikTok's Global Trust & Safety Communications team helps shape public understanding of how we keep our platform safe and protect our global community of more than a billion people. This team is responsible for proactively building trust and educating a range of audiences about our approach to trust and safety, managing a wide range of reputational issues and supporting product and policy development.
About the role
We're looking for a communications professional to join our Global Trust & Safety Communications team. This role will focus on proactive story-telling, global campaigns, and reactive issue-handling related to how we maintain civility on our platform and foster kindness and empathy. You'll also help think strategically about our approach to transparency and how we can help educate different audiences about our approach to safety. This is an opportunity to learn and grow your communications skills as you focus on strengthening TikTok's brand globally.
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Your responsibilities will include:
- Create blog posts, media pitches, fact sheets, social media copy, and launch materials to amplify announcements and initiatives that build trust in TikTok's work on issues related to online safety, civility and transparency
- Working directly with reporters to handle reactive issues and securing coverage for proactive story-telling
- Work collaboratively with Public Policy, Trust and Safety, Legal and other teams to find proactive opportunities for positive storytelling about TikTok's efforts in safety, civility, and transparency
- Keep your finger on the pulse of how industry and platform issues are discussed by different groups, including the media, policymakers, civil society, academics and NGOs.
- Help train and advise spokespeople in preparation for media interviews, press conferences, and presentations
- Travel as needed to support the team and be willing to work flexible hours when needed
Qualifications
Minimum Qualifications
- 3+ years of professional communications/PR experience in public policy, trust & safety, or related field
- A high level of proficiency in both written and spoken English required as English is the company's official working language and will be needed to support discussions with cross regional partners.
- Proven track-record of working directly with media, including pitching to reporters and handling reactive communications end-to-end
- Strong organizational and project management skills
Preferred Qualifications
- An adaptable, proactive, enthusiastic, and results-oriented working style and approach is essential. You don't just 'get the job done', you take initiative and think about how you can add more value to go beyond the brief
- A highly analytical mindset, with qualitative and quantitative research skills
- Comfortable working in a fast-paced environment and under pressure
- Passionate about the technology sector and how it intersects with societal issues, including an understanding of issues related to safety and civility as outlined in our Community Guidelines
- Experience of collaborating with different business functions and international colleagues
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.