Responsibilities
About the Team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users but also partners and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.
As the Anti-fraud Investigations and Operations Program Manager, you will maintain and improve business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller business-creator affiliation.
Responsibilities:
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- Conduct and analyze suspicious behavior, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross-functional teams to mitigate or prevent occurrences of fraudulent activity
- Respond to escalations, and manage the incident until the case is resolved.
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
-Collaborate with product and data teams to build solutions to prevent platform exploitation proactively or reactively.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities;
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
- Perform other ad-hoc tasks related to fraud operations.
- Expect 10~20% of travel as needed.
Qualifications
Minimum Qualifications:
- 3+ years of professional experience in operations, and investigations related to fraud and payment abuse (chargebacks) in Brazil, Brazilian e-commerce experience preferred.
- Detail-oriented, highly analytical, and strong project management skills.
- Strong ability to gather information from various online sources and community groups.
- Capacity to draw actionable insights from datasets; knowledge of SQL. Python, or equivalent is a plus.
- Proficiency in English and Portuguese is required for the role.
Preferred Qualifications:
- Ability to understand opposing points of view on highly complex issues.
Please submit resumes in English