Client Solutions Team Lead, Technology - Global Business Solutions - Los Angeles

Responsibilities:
- Coach and mentor a team of CSMs to deliver best-in-class client service, campaign execution, and upsell strategies through data-driven analysis and consultative selling.
- Serve as a subject matter expert for the [x] vertical, representing the category both internally and externally.
- Use data and performance insights to identify trends, uncover opportunities, and develop strategic frameworks and playbooks.
- Partner with leadership to shape long-term vertical growth strategies and drive operational efficiencies.
- Promote product adoption and close product feedback loops by staying current on TikTok's ad solutions, measurement capabilities, and platform developments -- training the team to act as trusted external product consultants.
- Advocate for the team by removing roadblocks and ensuring CSMs have the tools, training, and resources they need to succeed.

Qualifications

Qualifications:
- 5+ years of direct experience in digital advertising, ad sales, or brand marketing, managing large client solutions teams
- 1+ year of experience managing a team of individual contributors
- Willing to work in Los Angeles, CA

Preferred Qualifications:
- Experience influencing senior decision-makers at top brands and agencies through strategic guidance and thought leadership.
- Expertise in full-funnel marketing strategies and KPIs, with a strong grasp of both brand and performance objectives.
- Advanced understanding of performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
- Ability to troubleshoot complex client challenges and translate business needs into scalable product or measurement solutions.
- Familiarity with measurement frameworks, attribution models, and third-party verification partners.
- Skilled at translating technical language for non-technical internal and external stakeholders.
- Track record of mentoring others in data fluency, media strategy, and storytelling with insights.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $88464 - $160000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.