Responsibilities
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants, marketing and self-service platform experts, who proactively drive the clients' growth strategies, including upsells, renewals and campaign reactivations.
In this role, you will be working closely with the Brand and Agency Partnerships teams to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
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Responsibilities
- Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key insurance clients and agency partners (media, creative, and marketing partners).
- Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Brand Partnership Managers.
- Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
- Work and collaborate with a diverse group of internal cross-functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
- Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
- Serve as a product consultant and build scalable processes for our best-in-class Client Solutions Team.
Qualifications
Minimum Qualifications
- 5+ years experience of hands-on digital media campaign management across digital platforms and advertising tech products
- Deep understanding of the digital landscape and a passion for social media
- Background/experience with performance marketing, excellent understanding of performance objectives and KPIs
- Detail oriented, data driven, and analytical mindset with exceptional organisational skills
- Fully fluent verbal and written English & German communication skills, in order to communicate with clients
- Self-starter, fast learner with a start-up spirit
Preferred Qualifications
- Previous work experience in app marketing or at a mobile app publisher, ad tech platform, understanding of app ecosystem, mobile ad tech, measurement solutions, app business objectives and KPIs
- Previous account management or client servicing experience across multiple markets
- Proven success in a highly dynamic, rapidly changing environment
- Good German communication skills, additional language skills a plus