Client Solutions Manager - E-Commerce, GBS TikTok Korea
Responsibilities
About the team
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.
At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
We're seeking a client-focused, analytically driven, and detail-oriented Client Solutions Manager (CSM) to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.
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This role centers on client education, relationship growth, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong client focus, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.
Responsibilities:
- Act as a trusted consultant, developing and growing relationships with advertisers of all sizes.
- Design media plans that align with client KPIs and business goals.
- Monitor and analyze campaign performance, proactively recommending optimizations.
- Manage complex media projects with multiple stakeholders, timelines, and creative assets.
- Drive GMV growth in TikTok Shop by providing strategic analysis and consultative guidance on Shop Ads.
- Collaborate with Sales on pre-sale research, strategy, and pitch preparation.
- Serve as an external product expert, educating clients and agencies on TikTok ad solutions and best practices.
- Oversee measurement strategies and creative execution for campaigns.
- Partner with cross-functional teams to ensure smooth campaign delivery and resolve client challenges.
- Gather marketplace feedback to inform product and advertising strategy.
Qualifications
Minimum Qualifications
- 3+ years' experience in digital marketing or advertising.
- Bachelor's degree or higher.
- Strong data-driven analytical skills to identify root causes, troubleshoot issues, and evaluate performance.
- Hands-on experience with paid ad platforms (e.g., Meta Ads, Google Ads).
- Understanding of the advertising ecosystem, including pixel implementation and data tracking.
- Fluent level Korean with proficient English communication skills as you will be dealing with both local and international stakeholders.
Preferred Qualifications
- Sales-oriented mindset with a track record of upselling and revenue growth from existing clients.
- Strong stakeholder communication skills.
- Passion for TikTok and building innovative solutions from the ground up.
- High adaptability and advanced problem-solving skills.
- Self-starter with a strong drive to learn and grow.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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