Client Solutions Manager, Auto - Global Business Solutions - MENA
Responsibilities
About the team:
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers, leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
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Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product, and R&D teams etc., internally to ensure a smooth and successful campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
Qualifications
Minimum Qualifications:
- Experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
- Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
- Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the services sector.
Preferred Qualifications:
- At least 5+ years of experience in account management/client services roles in digital marketing, agency experience is a big plus along with experience in managing Ad Campaigns (META, Google, TikTok +)
- Experience in managing a portfolio of Auto clients and performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- Proactive attitude with excellent project management, organizational, and analytical skills
- Due to the clients and region this role will be supporting proficiency in English and Arabic is preferred
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.