Business Partner, Quality & Insight, Monetization Product Operation
Responsibilities
The Global Quality and Insights Team is responsible for providing excellent marketing problem-solving support to global monetization. By developing standardized, tool-based, and scientific problem troubleshooting and solutions, the team maximizes the efficiency and quality of problem-solving. At the same time, the team conducts in-depth product problem insights, drives product optimization, and assists products in providing better product experiences to customers.
What we're looking for:
We are seeking a Business Partner (BP) to join the Global Quality and Insights Team. This role sits at the intersection of business strategy, quality management, and data-driven insights, helping strengthen collaboration between global business teams and operational partners. The ideal candidate combines analytical thinking with cross-functional coordination, driving operational excellence through structured problem-solving, process optimization, and performance monitoring.
As a Business BP, you'll act as a trusted strategic partner, ensuring business objectives are translated into actionable insights and scalable solutions that enhance product experiences and accelerate growth across the global monetization ecosystem.
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Responsibilities:
1. Engage deeply with the GBS team to understand business objectives and collaboration needs for MPO, innovate collaboration models, enhance MPO's support for the business, and assist the business in driving new revenue growth.
2. Comprehend business logic and requirements, decompose them into user-friendly data analysis frameworks and indicator systems, deliver data dashboards and analysis conclusions, and effectively monitor business performance.
3. Act as an effective bridge between TPS and GBS: proactively align standards for issue definition and handling, reasonably manage the business's expectations for issue resolution, convey feedback from the business and customers regarding issue definition to Product BP, assist in adjusting SOPs, and improve satisfaction with customer troubleshooting support.
4. Conduct quality inspections on tickets for the business, identify areas for improving ticket quality to optimize the quality of customer support ticket responses and drive the improvement of Customer Satisfaction (CSAT). Additionally, effectively follow up on escalated and appealed tickets to ensure customer experience.
5. Conduct in-depth analysis of customer-related causes in tickets; through training and tool development, jointly build self-inspection and diagnostic capabilities for basic issues among customers and sales teams with the business. Meanwhile, reduce issues caused by lack of product understanding and enhance product usage experience.
6. Establish a regular communication and alignment mechanism with GBS, and participate in the corresponding GBS monthly/quarterly meetings.
Qualifications
Minimum Qualifications:
1. Bachelor's degree or above, with at least 3 years of work experience in the Internet industry.
2. Experience in driving large-scale projects to optimize operational metrics (e.g., quality, Customer Satisfaction - CSAT).
3. Strong business comprehension ability; experience in quality inspection and other intelligence-related work; familiarity with the delivery chain and certain diagnostic capabilities; experience in product operations or industry operations is preferred.
4. Exceptional learning ability and judgment in understanding business lines; able to identify connections between business details and troubleshooting data.
5. High self-motivation, strong learning ability, and a certain ability to work under pressure.
Preferred Qualificaitons:
1. Demonstrated success managing cross-functional projects in fast-paced, global organizations
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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