Business Operations Manager - North America - Global Business Solutions

The ideal candidate is a strategic operator who thrives at the intersection of sales and business operations, playing a critical role in enabling our sales teams and driving revenue growth by leading the development of scalable infrastructure and effective enablement initiatives. This candidate is a builder at heart-deeply passionate about cross-functional program management and skilled in strategic planning and complex program delivery that leads to measurable business outcomes. Success in this role requires the ability to navigate across time zones and cultures, while bringing a mindset grounded in client-centricity, operational excellence, and results-driven execution.

Responsibilities:
- Lead program planning, management, and delivery of global strategic projects and programs for TikTok's North America based clients, with a focus on ROI maximization and growth
- Create compelling GTM sales collateral and program materials to drive program awareness and engagement
- Own client program tracking, reporting, and budget management, ensuring effective program delivery, utilization and finances
- Partnering with our sales team, establish strong external relationships with our clients, acting as primary program operations and delivery contact for our strategic partnerships
- Serve as cross-functional liaison providing operational guidance to internal partners spanning creative, content, measurement, research, product, and finance
- Lead process improvements and new initiatives to elevate Business Operations team effectiveness, including optimizations of systems and business tools
- Analyze data and insights to inform strategic program plans, defining key objectives/KPIs and identifying growth opportunities

Qualifications

Minimum Qualifications:
- At least 3 years of experience in strategic program management in AdTech, digital advertising or programmatic media, with demonstrated success managing complex cross-functional projects
- Must be willing to work in Los Angeles, CA.

Preferred Qualifications:
- Proven excellence in project management with experience in cross-functional team collaboration
- Prior experience working with Sales Teams in AdTech demonstrating a strong understanding of consultative selling processes and strategies for driving media investments
- Strategic thinking, business planning capabilities, and analytical skills
- Outstanding communication skills with a proven track record of influencing stakeholders and move teams to action
- Client-centric mindset with ability to work effectively across time zones and multicultural environments while thriving in fast-paced settings
- Results-oriented approach with strong attention to detail and commitment to operational excellence
- Experience building content or enablement materials for regional or global sales organizations

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $89000 - $130000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.