Business Analysis Specialist - Trust & Safety

Responsibilities

About the team
The A&P Target Management Team serves as a central functional unit overseeing the establishment of global quality and efficiency targets, and the evaluation of team scorecards, for T&S Ops. Comprised of five members across three locations - Singapore, Beijing, and Dublin. We work in close partnership with upstream teams and Ops Business teams to align on targets and develop incentive frameworks designed to foster performance gains.

Responsibilities:
- Establish a target management system and a business analysis framework for content safety. Monitor the implementation process of business targets, keep track of their completion status, and conduct regular result reviews.
- Create and continuously refine the methodology for target setting. For different types of metrics and business, regularly formulate corresponding targets and be responsible for cascading these targets.
- Gain profound insights into the business. Actively diagnose and pinpoint issues hindering target achievement. Independently carry out in-depth analyses, propose valuable solutions and strategies, and drive their implementation within the business.
- As a PMO, spearhead the execution of relatively complex projects. Proactively establish connections with various internal and external teams. Conduct regular special reviews and in-depth analyses.

Qualifications

Minimum Qualification(s):
- Hold a bachelor's degree or higher, and have 3+ years of experience in business analysis, data analysis, or the consulting sector.
- Have a high level of data sensitivity, robust logical thinking, be self-driven and results-oriented. Be eager to learn and improve continuously, and be resilient under pressure.
- Demonstrate excellent project management skills, strong execution capabilities, and effective communication and coordination skills. Be able to independently manage projects and drive cross-departmental initiatives.
- Possess a holistic perspective and the ability to manage details meticulously. Exhibit a strong team spirit.

Preferred Qualification(s):
- Fluent in English; proficiency in Chinese is a plus, due to coverage of Chinese market and content.