Backend Engineer Graduate(Customer Service Platform)-2025 Start
Responsibilities
Visa Statement
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
Team Introduction
The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
Responsibilities
- Develop large-scale software systems that powers TikTok app.
- Improve system design and architecture to ensure high stability, performance and reliability of the product.
- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
- Research, design, and develop computer and network software or specialised utility programs.
- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications
Minimum Qualifications
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
- Industrial experience with a general purpose programming language, preferably Java and Golang.
- Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ.
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- Experience working on distributed cloud services.
- Understanding of algorithms, data structures, and their time and space performance.
Preferred Qualifications
- Good understanding of large scale backend service design is preferred.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
If you have any questions, please reach out to us at apac-earlycareers@tiktok.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.