Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Team Introduction
The EMEA IT-Service Operations team at TikTok manages the IT and AV infrastructure in our offices and ensures everything is running effectively, as well as supporting the technical production of our event spaces. We're committed to supporting the productivity of our users, and we help to create incredible experiences.
About the Role
This critical and versatile role covers a wide range of areas within the IT Service Operations family. The engineer will have a focus on the end-user experience whilst working on a variety of tasks and projects; a real passion for how technology can enhance AV, production, and event solutions, as well as being heavily involved in the support and maintenance of the IT and network infrastructure in our environment.
The role requires the ability to work effectively with many types of people from across the business; from technical experts, to non-technically skilled stakeholders.
Responsibilities
AV
- Provide day-to-day support on technical specifications for internal and external events, productions, and livestreams.
- Perform routine maintenance tasks within our offices and be responsible for break/fix management, including but not limited to:
- Event spaces
- Studios
- Meeting rooms
- Training rooms
- Background audio systems
- LED Video walls
- Digital signage
- Test / Evaluate new and existing equipment.
- Ensure that equipment is running the tested and approved versions of software/firmware.
- Help enhance the experience of events and productions using complex engineering resources.
- Support on office build-out projects within the deployment team when required.
- Produce and update technical documentation.
- Facilitate end-to-end technical workflows for productions.
IT
- Support and maintain the network infrastructure across the region
- Effectively manage tasks, incidents, and requests in a timely and efficient manner.
- Ownership of hardware and software upgrade projects.
- Work closely with cross-functional and international teams ensuring that operation standards are met with excellent collaboration.
- Continuously monitor and evaluate the performance of the environment, identifying areas of improvement as needed
- Work closely and act as a point of escalation for the wider EMEA-IT team.
- Assist in developing standards, KPIs, and strategy for the region
- Provide excellent stakeholder communication and relationship management
- Remain current with industry trends and best practices
- Maintain best practices and act as an EMEA IT ambassador at all times
- Responsible for any other activities as reasonably required
Qualifications
Minimum Qualifications
- Deep understanding of front-line operation, maintenance and diagnostics on networked broadcast and production environments, as well as meeting room AV technology.
- Solid understanding of broadcast video infrastructure, such as video and audio routers, terminal gear, vision mixers, hardware/software encoding, with hands-on experience with a wide variety of broadcast setups, 4k video workflows, DANTE audio, and AVoIP
- Strong attention to detail, communication, and organisational skills with the ability to manage multiple tasks and projects simultaneously
- Proven experience in analytical and troubleshooting practices
- Ability to read, understand, and write technical documentation.
Preferred Qualifications
- 5 years of experience working within AV & IT in similar roles
- Bachelor's degree (or equivalent) in a similar subject matter
- Proven experience in networks; LAN/WAN, routing and switching, firewalls, SDWAN, VPN and tunneling technologies, SNMP protocol, DNS, DHCP, Linux, and WIFI design and operation
- Cisco, Aruba, VMWare, and Palo Alto experience
- CCNA, CCNP, or CCIE
- Avixa CTS accreditation
- Able to work autonomously and as part of an international team
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2