Associate Project Manager, Trust & Safety (AI Operations)
Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
About the team
The Safety Model Operations (SMO) team is responsible for providing safety data annotation services.
As an Associate Project Manager, you'll support the development and training of AI models by assisting in project coordination, data analysis, and operational workflows. You'll work closely with project managers or cross-functional teams to drive efficiency, monitor key metrics, and contribute to a safer user experience.
Key Responsibilities:
1. Project Support: Assist in end-to-end labeling operations, tracking progress against key metrics (e.g., quality, timelines, efficiency).
2. Data Analysis & Reporting: Analyze project data to identify trends, risks, and opportunities; prepare routine progress updates.
3. Tool Utilization: Use business platforms to monitor workflows, flag issues, and support data-driven decisions.
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4. Cross-Functional Collaboration: Work with regional/global teams to align on task execution and project needs.
5. Process Improvement: Identify bottlenecks and suggest optimizations to enhance project delivery.
6. Documentation: Maintain clear records of project milestones, changes, and outcomes.
Qualifications
Minimum Qualifications:
- Bachelor's degree in any field.
- 1-2 years of experience in project coordination, operations, or data analysis (internships included).
- Foundational data analysis skills (e.g., Excel, SQL, basic visualization).
- Strong written/spoken English; adaptability in fast-paced environments.
- Resilience and self-care awareness to manage sensitive content exposure.
Preferred Qualifications:
- Exposure to cross-functional/cross-regional collaboration.
- Fast learner with interest in AI, content moderation, or model training.
- Passion for social media trends and digital platforms.
- Experience in tech, social media, or trust & safety roles.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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