Anti-Fraud Operations, Global Selling Specialist - USDS

Responsibilities

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

The Anti-Fraud Operations, Global Selling Specialist, plays a vital role in protecting our e-commerce business from fraudulent activities while providing a secure and seamless shopping experience on TikTok Shop. You will be responsible for mitigating risk by monitoring anomalies, responding to escalations and appeals, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including but not limited to transactions, KYC, after-sales and seller-buyer-creator interactions. The ideal agent will have a keen eye for detail, strong analytical skills, and a proactive approach to identifying and mitigating fraud risks.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities:
- Lead investigations and analysis of group behavior and fraudulent activities across onboarding, content, transactions, and settlements.
- Utilize fraud detection tools, systems, and various other sources to identify and quickly act on patterns of fraud.
- Make informed decisions, ensuring the level of enforcement matches the severity of abuse.
- Provide investigation insights to customer facing teams to support de-escalation and process improvement.
- Combine data monitoring with intelligence gathering to identify emerging threats and fraud trends.
- Respond to escalations and manage incidents until resolution.
- Collaborate with cross-functional teams to address large-scale risk issues.
- Develop proactive/reactive risk control solutions with Product Management, Data Scientist, and Data Analyst teams.
- Provide regular fraud reports on trends and business impacts to senior management.
- Perform other fraud investigation tasks as needed.

Qualifications

Minimum Qualifications:
- 3+ years of experience in fraud, abuse, or cybercrime investigations.
- Strong communication skills and a deep understanding of business models.
- Highly analytical, able to derive actionable insights from data, with proficiency in SQL.
- Detail-oriented, with strong project management capabilities.
- Ability to navigate ambiguity and show good judgement.
- Willingness to travel 10-20% if needed.

Preferred Qualifications:
- Prior experience in anti-fraud strategy and rule development.
- Proficiency in Mandarin highly preferred due to the need to work projects with global stakeholders in Asia

Job Information

[For Pay Transparency] Compensation Description (annually)