Agency Solutions Manager - Global Business Solutions
Responsibilities
Team Introduction:
Join TikTok's Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping Agencies and their respective clients achieve their marketing goals and drive growth on one of the world's fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for TikTok's innovative advertising products and strategies.
You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging TikTok's creative capabilities and data-driven insights, you will empower agencies and clients to develop and execute campaigns that drive measurable results and business growth.
Responsibilities:
Account Management:
- Manage and grow post-sale client relationships with key agencies & resellers in the designed market
- Manage trusted relationships and give TikTok products' training to key agency & reseller stakeholders
- Provide best-in-class service to our Agency & Reseller partners and all internal teams supporting them
- Support and work with the sales team on pre-sale pitch strategies
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with agency & reseller partners, in collaboration with the sales team
- Develop insightful industry and product specific case studies and playbooks based on client success.
Drive Product Adoption:
- Partner with internal stakeholders to Build & Deliver 'Agency & Reseller Success Programs'
- Synchronize client's agency plans with internal cross-functional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals
- Establish the strengths of TikTok's product in the eyes of Agency & Reseller Partners
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately drive deeper product adoption
- Maintain up-to-date knowledge of TikTok's features and ad units
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- Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Campaign Management:
- Provide consultation and analysis to help agencies and resellers improve campaign performance and brand result plus maximize opportunities from their client's advertising
- Help our agency & reseller partners kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Monitor and analyze ad campaigns and proactively take initiative to improve results
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings
- Collaborate with internal stakeholders to develop best in class playbooks, strategies, processes
Qualifications
Minimum Qualifications:
- Experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy - Agency background preferred.
- Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
- Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the agency sector.
- High oral fluency in Arabic is required to communicate directly with business partners, external clients, and agencies across the METAP region, reflecting the nature of the markets this position covers.
Preferred Qualifications:
- Expertise in managing & presenting Ad Campaigns (META, Google, TikTok etc.)
- Experience in the agency ecosystem
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.