Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the Team:
The Global Monetization Integrity (MI) team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensuring advertiser quality on our platform.
Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform.
As a Program Manager in our Advertiser Experience team, you will partner directly with our clients in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues. You will develop strategic playbooks and initiatives for the segment and market you support for each quarter and half driving improvements.
Responsibilities :
As Monetization Integrity Advertiser Experience Program Manager you will lead the proactive engagement with local Sales teams on all integrity issues and work with cross-functional stakeholders in Policy, Operations, Training, Product and Process to identify, quantify and deliver solutions.
You will be the subject matter expert for integrity-related issues in a given market. You will continuously monitor the performance of integrity systems in that market and work closely with stakeholders to improve that performance and address emerging issues.
- Partner with cross-functional teams, in particular our Sales function to lead or contribute to large scale strategic projects as well as solving ongoing operational problems at scale.
- Build strong, strategic relationships with Leaders across Sales, SA Agencies, Monetization Integrity organizations.
- Improve operational metrics through education initiatives and proactively communicate regular updates, concerns, trends and the impact of changes to internal and external stakeholders.
- Effectively communicate our broader policy approach to internal and external audiences, representing specific policy areas as required.
- Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
- Leverage data-informed insights to drive new products and initiatives
- Work with data and measurement partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
- Identify trends to enhance the support and detection processes and improve team efficiency
- Manage, coordinate, and/or support policy enforcement projects as needed.
- Consult and coach sales & advertiser to achieve greater results on Tikok platforms,
Qualifications
- 4+ years of work experience in an operations, analytics, project/program management environment.
- Demonstrated experience initiating and driving projects to completion with minimal guidance.
- Innovative and process-oriented, experienced taking lead on issues with a data-driven pragmatic approach.
- Experience in Trust and Safety or Advertiser Integrity for social media platforms.
- Experienced in communicating results of analyses with senior stakeholders of multiple XFN teams to influence the strategy and approach.
- Experienced in ramping up a program from concept and formulating frameworks.
- Experienced working collaboratively within a diverse team and environment.
- Entrepreneurial mindset, self-driven, dealing with ambiguity, and experienced working in fast-paced environments with a passion to innovate.
- Fluent English and the following APAC language Japanese as will be tasked with supporting the sales team across the JP market along with business segments that are specific to Japan of SA Agencies.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.