ADSEO Safety Ops Team Leader

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the team
As the Safety Labelling Team Lead, you will be responsible for managing the overall quality of labelling by establishing effective strategies, frameworks and processes. You will manage a team of quality assurance specialists and drive continuous improvements by evaluating key project metrics. Additionally, you will play a key role in ensuring a strong understanding of labelling policies within your team and relevant cross-functional stakeholders in the business.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
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Responsibilities
1. Grow the labeling team and oversee their day-to-day management
2. Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality
3. Strengthen the team's understanding of labeling policies and the target of labeling
4. Responsible for localizing working processes and strategies, manage the labeling projects with the Safety Specialists and provide the labeling results in line with expectations
5. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news

Qualifications

Minimum Qualifications
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred
2. 3+ years experience working on content quality or safety in a major tech or media company
3. Minimum 1 year working experience in team management
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Preferred Qualifications
1. Deep understanding of online safety, privacy, and expression issues
2. Strong attention to details and ability to work independently
3. Possesses good interpersonal skills
4. Proficient in English.
5. Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
6. Your resilience and commitment to self-care to manage the emotional demands of the role.
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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.