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ADSEO Group Leader Ops

AT TikTok
TikTok

ADSEO Group Leader Ops

Dublin, Ireland

Responsibilities

About the role
In ADSEO we establish internal and external communication mechanisms to solve XFN communication problems to improve communication efficiency. The team is responsible for standardising the project management process, including requirement management, quality management, efficiency management, manpower management, etc. to improve project management efficiency.

The new Group Leader will be responsible to grow and scale large teams via internal development mechanism, and manage a group of team leaders with variety of experience levels. The Group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.

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Responsibilities
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution and career development.
- Support clear expectation setting to support strong delivery, including planning, monitoring, appraising, and reviewing job contributions.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Develop effective and efficient cross functional partnerships, to support the operations and influence action.
- Oversee, maintain & create Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
- Work closely with legal and safety departments to ensure that activities remain compliant.

Qualifications

Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- Minimum 2 years Leadership experience, managing managers, within T&S/Tech or similar field. Demonstrated experience growing and scaling large teams in a fast paced environment.
-Solid communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally.

Preferred Qualifications
-Solid analytical skills with the ability to perform complex data analysis to derive key insights.
-Possesses interpersonal skills and demonstrates sound judgment, as well as training and coaching skills.
- Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints.
- Demonstrated capability and focus on Leadership Culture, Communications and team Engagement and Motivation.

Client-provided location(s): Dublin, Ireland
Job ID: TikTok-7514714506879895815
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • HSA
    • Life Insurance
    • Fitness Subsidies
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Pet-friendly Office
    • Happy Hours
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Company Equity
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Mentor Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at TikTok.