Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the role
In ADSEO we establish internal and external communication mechanisms to solve XFN communication problems to improve communication efficiency. The team is responsible for standardising the project management process, including requirement management, quality management, efficiency management, manpower management, etc. to improve project management efficiency.
The new Group Leader will be responsible to grow and scale large teams via internal development mechanism, and manage a group of team leaders with variety of experience levels. The Group leader will also maintain customer relationships, improving response and delivery times as well as increasing the efficiency of existing processes and procedures to enhance the company's internal capacity.
Responsibilities
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution and career development.
- Support clear expectation setting to support strong delivery, including planning, monitoring, appraising, and reviewing job contributions.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Develop effective and efficient cross functional partnerships, to support the operations and influence action.
- Oversee, maintain & create Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
- Work closely with legal and safety departments to ensure that activities remain compliant.
Qualifications
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- Minimum 3 years Leadership experience, managing managers, within T&S/Tech or similar field. Demonstrated experience growing and scaling large teams in a fast paced environment.
Preferred Qualifications
- Excellent communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally.
- Possesses excellent interpersonal skills and demonstrates sound judgment, as well as training and coaching skills.
- Solid analytical skills with the ability to perform complex data analysis to derive key insights
- Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints.
- Demonstrated capability and focus on Leadership Culture, Communications and team Engagement and Motivation.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.