Account Manager - Small and Medium Business

Responsibilities

About Our Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Responsibilities
- Manage a designated book of commerce advertisers (FMCG, Fashion, Home, Electronics etc.) to achieve quarterly revenue & product adoption targets.
- Build and maintain strong, long-lasting relationships with clients in your book of business.
- Understand client goals and objectives to provide tailored TikTok advertising solutions.
- Oversee the implementation, optimization, and performance analysis of advertising campaigns on TikTok platform.
- Provide strategic guidance to clients on advertising best practices and TikTok platform capabilities.
- Proactively address client concerns and challenges to maintain high client satisfaction and retention rates.
- Ensure compliance with TikTok Ads policies and guidelines in all client interactions and campaign executions.
- Collaborate and communicate effectively with external customers and internal stakeholders (Ads Policy, Finance, Product, etc.)

Qualifications

Minimum Qualifications:
- Minimum 4 years experience as an Account Manager in digital advertising, digital media, or client services.