Account Manager - Small and Medium Business
Responsibilities
About the Team
TikTok's SMB (Small and Medium Business) Team aims to help businesses and brands unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.
Responsibilities
- Provide marketing and advertising consultation to small and medium businesses to maximize their revenue on TikTok advertising platform
- Develop and maintain strong, long-term relationships with clients.
- Cross-sell and upsell additional products or services to clients.
- Monitor, analyse and explore new revenue opportunities for clients via TikTok Advertising Solutions
- Create optimization strategies for clients. The strategies can include: TikTok Creative tips and best practices
- Advertising performance recommendations (bidding,budget,targeting, etc)
- Help clients identify and build strong value propositions on TikTok advertising platform
- Collaborate and communicate effectively with external customers and internal stakeholders (Ads Policy, Finance, Product, etc.)
Qualifications
Minimum Qualifications:
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- Minimum 3 years experience as an Account Manager in digital advertising, account management, or client services.
- Proven track record of managing client relationships and achieving revenue targets.
- Strong communication, organizational prowess, and analytical acumen to interpret data and trends effectively.
Preferred Qualifications
- Familiarity with TikTok Ads platform and other social media advertising tools
- Familiarity with e-commerce operations and workflow
- Ability to succeed in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.
- Excellent cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.
- Fast learner, self starter and able to work well individually and as a team
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- HSA
- Life Insurance
- Fitness Subsidies
- Short-Term Disability
- Long-Term Disability
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Pet-friendly Office
- Happy Hours
- Some Meals Provided
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Company Equity
Professional Development
- Promote From Within
- Access to Online Courses
- Leadership Training Program
- Associate or Rotational Training Program
- Mentor Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at TikTok.