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Technical Lead Infrastructure - Ping

Charlotte, NC

Tech Lead Infrastructure

TIAA is seeking a Platform Site Reliability Engineer (SRE) with in depth understanding of Security protocols such as Oauth and OpenID. Individual is expected to have background on the Ping Identity product suite (i.e. Ping Federate, Ping Access, Ping Data Directory) facilitating Single Sign on (SSO) capabilities for the enterprise.  This role will partner closely with Ping product development team to design solutions that automate the complete management of this platform. This candidate is expected to be vigilant in their effort to identify and act on opportunities for efficiencies through automation. Additionally, candidate should have knowledge of Java based application hosting technologies such as WebLogic, TomCat, Websphere and HTTP Webserver platforms such as Apache and Nginx.

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Key Responsibilities and Duties

  • Facilitate Client SSO integration supporting onboarding

  • Troubleshoot PING related issues

  • Work with application teams to establish best practices for Ping onboarding and integration

  • Develop and maintain system deployment automation processes to enable teams to deploy, manage, configure, scale and monitor their applications

  • Build, configure and manage tools for fast and reliable deployments of software utilize CI/CD pipelines

  • Integrate infrastructure monitoring documenting Level 1, 2, 3 support criteria/responsibilities.

  • Identify repeatable issues and design solutions to mitigate resolve any issues while running in production

  • Plan, install and test new software releases, server automation, system upgrades, and resolve software related problems for both development and production enterprise systems

  • Support multiple projects by troubleshooting application issues and assisting developers on infrastructure related issues

  • Write automation code as required supporting self-services for infrastructure and development teams, and help craft the direction and architecture of our systems

  • Create, update, and maintain documentation for procedures & policies as defined

  • Proactively detect problems related to Infrastructure services, operations and delivery services, conduct diagnostics, and provide service

  • Support and facilitate incident and problem management as required

  • Collaborate and assist other infrastructure teams and development staff with   application analysis, monitoring, tuning, and troubleshooting

  • Perform change management, configuration, design, and implementation of supported products and systems

  • Assist QA teams during load testing and for real time monitoring of all stages of application deployment

  • Provide hands-on service and infrastructure operations support to internal and external customers in accordance with the terms of the established Service Level Agreements (SLAs)

  • Assess and evaluate opportunities for efficiencies designed to enhance productivity and reduce cost 

  • Drive adoption of our services across infrastructure and development teams. Establish feedback loop ensuring consumption aligns with stated objectives. 

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 5+ Years Required; 7+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Career Level

Required Skills:

  • 5+ years’ experience with Ping product Suite (Federate, Access, Directory, etc)
  • 5+ years’ experience enabling and managing Single Sign On (SSO) across internal and external entities
  • 5+ years’ experience in Oauth/OpenID concepts and use cases  

Preferred Skills

  • Troubleshoot PING related issues
  • Work with application teams to establish best practices for Ping onboarding and integration
  • Integrate infrastructure monitoring documenting Level 1, 2, 3 support criteria/responsibilities.
  • Experience/working knowledge with Oauth2, SAML, & IAM conceptsExperience with at least one major cloud provider (i.e. AWS, Azure or Google Platform

Potential Salary: $140,300.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 


Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.

Client-provided location(s): Charlotte, NC, USA
Job ID: d5045bc1eaf9d303490ee4d3c6dabdaf9c17d2501695101a23a6b5a6b96446db
Employment Type: Other