Site Reliability Engineer

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role is located onsite at our TIAA office in Iselin, NJ, USA but will currently be remote.

The anticipated term of this engagement will be 12 months. This term could be extended based on company business needs.

CW-Info Systems Engineer IV
The Engineering job designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.

Key Responsibilities and Duties

• Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.


• Evaluates and implements changes to existing system logic difficulties and documentation as necessary.


• Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.



• Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.


• Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.


• Identifies and documents all system constraints, implications and consequences of various proposed system changes.


• Educates end users on system designs and functionalities through creation of training materials and conducting demos.


• Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Responsibilities

 

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead TIAA in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

 

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Work with a global team spread across tech hubs in multiple geographies and time zones

• Share knowledge and mentor junior resources
• Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.
• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
• Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.

Qualifications

• BS degree in Computer Science or related technical field involving coding or equivalent practical experience.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Ability to help debug and optimize code and automate routine tasks.
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
• Interest in designing, analyzing and troubleshooting large-scale distributed systems.
• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Start Date: 01-Dec-2021

End Date: 31-Dec-2022

Travel Required:

Potential Salary: $140.15 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Equal Opportunity

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Read more about the Equal Opportunity Law here.

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