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Senior, Systems Engg

Pune, India

Senior Engineer
The Information Systems Engineer designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems.

Key Responsibilities and Duties

  • Formulates system scope through research and fact-finding to develop or modify moderately complex information systems.

  • Evaluates and implements changes to existing system logic difficulties and documentation as necessary.

  • Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions.

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  • Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

  • Identifies and documents all system constraints, implications and consequences of various proposed system changes.

  • Educates end users on system designs and functionalities through creation of training materials and conducting demos.

  • Evaluates the efficiency and effectiveness of application operations and troubleshooting problems.
  • Educational Requirements
    • Bachelor's Degree Required
    Work Experience
    • 3+ Years Required; 5+ Years Preferred
    Physical Requirements
    • Physical Requirements: Sedentary Work

    Career Level

    The Citrix / VDI Operations Engineer will be responsible for enhancement, support & upkeep of the Virtual Desktop and Published Application environment at TIAA.


    • Responsible for the development and implementation of end-to-end Citrix system architectures and designs to support emerging business needs
    • Management of Citrix virtualization technologies as we grow to approximately 15,000 users
    • Work with customers to determine their functional needs, translating customer needs into hardware/software requirements for existing or new hardware/software applications
    • Act as the technical expert for Citrix integration projects
    • Provide Tier III support to deployed systems
    • Participate in functional or user acceptance testing to ensure final products meets the customer's needs
    • Review and document functionality of existing XenApp legacy applications
    • Create test plans, installation guides, technical specifications, and white papers as required
    • Lead in the review and research of new technologies in response to project requirements and business needs
    • Develop implementation and support plans through migration from POC / lab through test and ultimately to production environments
    • Monitor and recognize constraints of specific infrastructure architectures and provide alternate scalable solutions in order to meet business and project requirements
    • Provide end-to-end support for the VDI systems involving incidents & requests in the support queue.
    • Manage patching of Citrix Servers for Microsoft & other 3rd Party Vulnerabilities.
    • Generate data & prepare operational reports.
    • Provide Tier III support to deployed systems.
    • Work with customers to determine their functional needs, translating customer needs into hardware/software requirements for existing or new hardware/software applications.
    • Act as the technical expert for Citrix integration projects.
    • Participate in functional or user acceptance testing.
    • Review and document functionality of existing Citrix Environment.
    • Create test plans, installation guides & operating procedures for the environment.
    • Test, document & perform Citrix infrastructure component upgrades.
    • Monitor and recognize constraints in infrastructure and identify alternates.


    Required Experience

    • Eight or more years of current Citrix architecture / support experience leveraging tools such as:
      • Citrix XenApp & XenDesktop 7.x
      • Citrix Provisioning Services 7.x
      • Citrix Machine Creation Services (MCS)
      • Citrix StoreFront
      • Citrix ADC (Netscaler) 12.x, 13.x
      • VMware vSphere 6.x.
      • AD Domain & Group Policy.

    • Knowledge & experience with:
      • Active Directory Group Policies / Citrix Policies for VDI
      • Managing & migrating Desktops on Cloud / DaaS / Citrix Cloud.
      • Automation using PowerShell.
      • Nutanix Hyper Converged Infrastructure.
      • Citrix App Layering / VMware App Volumes.
      • Fslogix profile management
      • Infrastructure as code (Terraform, Ansible)
      • Service Now integration for Automation.
      • Microsoft Azure

    Desired Qualifications

    • Citrix certifications preferred.
    • Microsoft Azure Certifications
    • Bachelor’s degree in computer or information science preferred.


    Company Overview

    TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
    Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Accessibility Support

    TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

    If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

    Phone: (800) 842-2755


    Privacy Notices

    For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

    For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

    For all other residents, click here to access the Applicant Privacy Notice.

    Client-provided location(s): Pune, Maharashtra, India
    Job ID: 5f20e3708051b7558185b1306431e1a3be5275f6ac71937cdae259149802037c
    Employment Type: Other