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Senior Infrastructure Analyst (Citrix / VDI)

Pune, India

Info Systems Engineer
The Information Systems Engineer participates in the designing of information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Working under general supervision, this job is responsible for analyzing information from system users to formulate the scope and objectives of the system and preparing the design of possible systems solutions.

Key Responsibilities and Duties

  • Defines system scope through research and fact-finding to develop or modify moderately complex information systems.

  • Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.

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  • Prepares technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.

  • Analyzes and proposes revisions to existing system logic difficulties and documentation as necessary.

  • Assists in the development of training sessions and demos for end users.

  • Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.

  • Educational Requirements
    • University (Degree) Preferred
    Work Experience
    • 2+ Years Required; 3+ Years Preferred
    Physical Requirements
    • Physical Requirements: Sedentary Work

    Career Level

    The Citrix / VDI Operations Engineer will be responsible for support & upkeep of the Virtual Desktop and Published Application environment at TIAA.


    • Provide end-to-end support for the VDI systems.
    • Manage end user incidents & requests in the support queue.
    • Manage patching of Citrix Servers for Microsoft & other 3rd Party Vulnerabilities.
    • Generate data & prepare operational reports.
    • Management of Citrix virtualization technologies.
    • Act as the technical expert for Citrix / VDI environment.
    • Provide Tier II / III support to deployed systems.
    • Work with customers to determine their functional needs, translating customer needs into hardware/software requirements for existing or new hardware/software applications
    • Act as the technical expert for Citrix integration projects
    • Participate in functional or user acceptance testing.
    • Review and document functionality of existing Citrix Environment.
    • Create test plans, installation guides & operating procedures for the environment.
    • Test, document & perform Citrix infrastructure component upgrades.
    • Monitor and recognize constraints in infrastructure and identify alternates.


    Required Experience

    • Five or more years of current Citrix architecture / support experience leveraging tools such as:
      • Citrix XenApp & XenDesktop 7.x
      • Citrix Provisioning Services 7.x
      • Citrix Machine Creation Services (MCS)
      • Citrix StoreFront
      • Citrix ADC (Netscaler) 12.x, 13.x
      • VMware vSphere 6.x.
      • AD Domain & Group Policy.
    • Creating managing & troubleshooting Active Directory Group Policies / Citrix Policies for VDI
    • Knowledge & experience with Desktops on Cloud / DaaS / Citrix Cloud.
    • Experience in process / administration and automation using PowerShell.

    Desired Skills 

    • Nutanix Hyper Converged Infrastructure.
    • Citrix App Layering / VMware App Volumes.
    • Fslogix
    • Awareness of Infrastructure as code (Terraform, Ansible )
    • Service Now integration for Automation.

    Desired Qualifications

    • Citrix certifications preferred.
    • Bachelor’s degree in computer or information science preferred.


    Company Overview

    TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
    Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Accessibility Support

    TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

    If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

    Phone: (800) 842-2755


    Privacy Notices

    For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

    For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

    For all other residents, click here to access the Applicant Privacy Notice.

    Client-provided location(s): Pune, Maharashtra, India
    Job ID: 7e1debb9c2779efa24c3535c483b8b20a60b949682fac6762e9b8655067ace51
    Employment Type: Other