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Senior Associate


Senior Associate

Pune, India

Specialist Software Development
Manages network engineering projects for large and multiple internal and external customers.

Key Responsibilities and Duties

  • Reviewing and approving project work scope, budget and resource requirements; securing the necessary resources.
  • Overseeing performance of projects, managers and teams; identifying and addressing staff training and development needs.
  • Managing client relationships; monitoring and communicating project progress and accomplishments.
  • Facilitating smooth workflow and effective communications among all who participate and have a stake in the results.


  • 5 Years Required; 7 Years Preferred

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  • University (Degree), Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work

Preferred Education

  • University (Degree)

Career Level

TIAA uses ServiceNow and CMDB extensively for complete ITSM management. TIAA’s ServiceNow and CMDB setup is known to be one of the best in industry and very sophisticated. Looking for a ServiceNow CMDB Lead Engineer to design and architect and maintain the existing CMDB and scale it up for complex requirements like Discovering servers, containers, networks, storage; etc (Discovery Module); Service Mapping to identify application inventory; Data quality validation; etc.

This is not an operational role; it’s a CMDB engineering role and will require very strong knowledge of ITSM and how CMDB can be leveraged to be golden source of CI data; incident management; risk management; etc.   The ideal candidate will have 5+ years of working experience with Service Now Discovery, the Asset and CI Management lifecycle, a background in ITIL, solid infrastructure knowledge and a working knowledge of IT operations. The candidate will lead a 5+ member CMDB team in India and partner with the CMDB Engineering experts from USA to create world class solutions.  The candidate will also have to interact with various CMDB stakeholders in AppDev and other Infrastructure teams.


Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755


Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.

Client-provided location(s): Pune, Maharashtra, India
Job ID: 1d8c4892fbfd28deea80a5465f95cc138d2309ab9966486be1caf3d967950b2a
Employment Type: Other