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M365 Operations Associate

Pune, India

Senior Systems Analyst
The Senior System Analyst job works in the technical design, development, and implementation of application systems. While working independently with limited supervision, this job delivers new design and development specifications based on customer requirements, while adhering to standard procedures and techniques.

Key Responsibilities and Duties

  • Implements detailed business, functional and technical requirements and specifications for applications.

  • Develops applications and configures commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages.

  • Manages application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.

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  • Prepares activity and progress reports regarding applications systems analysis and programming sections.

  • Tracks and maintains up-to-date records of all configuration updates.

  • Coaches and reviews the work of lower level professionals.
  • Educational Requirements
    • University (Degree) Preferred
    Work Experience
    • 3+ Years Required; 5+ Years Preferred
    Physical Requirements
    • Physical Requirements: Sedentary Work

    Career Level

    Job Description

    Please work with your HR and Compensation Business Partners to finalize ALL job descriptions.

    Job Title: Associate

    Business Area: GIS

    To be filled out by Compensation:

    Job Code:


    Job Tier:


    Job Family:  Application Development support associate


    Position Summary:  Describe below the primary purpose and function of this job

    The Associate is responsible for assisting in the Support group of M365  technologies as required to support business process automation build solutions within M365 environment.

    Key Duties & Responsibilities:  List up to 5 key duties and responsibilities, management responsibilities and time spent (if applicable)

    • Coordinate, monitor, and support various Microsoft 365 systems and their related policies. Systems include Exchange (hybrid), SharePoint (hybrid), Teams, and One Drive.
    • Support the deployment of our Microsoft 365 strategy
    • Support the ongoing operation and expansion of Microsoft Teams and other related services
    • Provide Tier 3 support for Microsoft 365 services
    • Maintain interoperability between Microsoft 365 and on-premise systems in hybrid environments
    • Maintain familiarity with various Microsoft 365 tools and train end-users on the systems
    • Work cross-functionally with internal partners to maximize Microsoft 365 functionality and user experience
    • Maintain security and reliability of Exchange Online and Microsoft 365 systems and services
    • Work with Azure AD & on-Prem Active Directory systems
    • Support our Microsoft 365 security and compliance management, specifically anti-phishing/anti-malware/anti-spam policies/config/troubleshooting/email tracing
    • Microsoft 365 Exchange Online administration/configuration/troubleshooting (domains, policies, transport rules, etc.)
    • Microsoft 365 Licensing administration
    • Build guardrails to follow governance at the organisation level.
    • In depth Microsoft 365 configuration and administration for MS Teams/OneDrive/SharePoint
    • Develop future strategies for Microsoft 365 products and services
    • PowerShell scripting experience
    • Relevant certifications is an added advantage

    Functional Knowledge:  What knowledge of concepts, process, principles or procedures is needed within discipline; SME?

    • Key Skills Required:
      • M365 / SharePoint Online/2019/2013 - Minimum 6-7 years of relevant experience
      • M365 environment building with monitoring 2 years of relevant experience
      • M365 variety of licensing  - Minimum 2 years of relevant experience
      • SharePoint Online/Onprem architecture understanding - Minimum 3-4 years of relevant experience
      • SharePoint Client Side Object Model (CSOM)
      • PowerShell Scripting

    • Good to have Skills:
      • Microsoft Azure DevOps
      • Agile methodologies using JIRA

    Job Requirements And Qualifications:  Indicate the minimum and preferred education and experience for the job and any licenses and certifications required

    Required Education:


    Computer Science or related discipline

    Preferred Education:


    (add “other” details here)

    Required Experience:

    8+ years

    (add “other” details here)

    Preferred Experience:

    7-9 years

    (add “other” details here)

    Required Licenses/Certifications:


    (add “Other” details here)

    Please work with your HR and Compensation Business Partners to finalize ALL job descriptions.”


    Company Overview

    TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
    Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Accessibility Support

    TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

    If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

    Phone: (800) 842-2755


    Privacy Notices

    For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

    For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

    For all other residents, click here to access the Applicant Privacy Notice.

    Client-provided location(s): Pune, Maharashtra, India
    Job ID: d2d93bf68293da565d7b8c843342440c2f7217e31e3b899fee72805f2d8f058c
    Employment Type: Other