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M365 Operations Analyst

3+ months agoMumbai, India

The Systems role assists with the analysis of business and information needs in order to design optimal systems solutions. Working under close supervision, this job helps to design system solutions that are appropriate for business needs and consistent with the overall design of the organization's information systems architecture. This job also identifies improvements to the existing information technology (IT) systems and processes.

Key Responsibilities and Duties

  • Identifies business needs, conducts requirement gathering, and defines scope and objectives of each project.

  • Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

  • Assists with the translation of business requirements into application requirements, and works with all members of the team to communicate the changes to the application successfully.

  • Identify and escalate conflicts, issues and changes in order to appropriately manage scope.

  • Maintains technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.

  • Seeks advice from senior management regarding challenging system processes and other problems that require a more complex understanding of information technology (IT) systems as a whole.
  • Educational Requirements
    • University (Degree) Preferred
    Work Experience
    • No Experience Required
    Physical Requirements
    • Physical Requirements: Sedentary Work

    Career Level

    Job Description

    Please work with your HR and Compensation Business Partners to finalize ALL job descriptions.

    Job Title: Analyst

    Business Area: GIS

    To be filled out by Compensation:

    Job Code:


    Job Tier:


    Job Family:  Applications Development & Support


    Position Summary:  Describe below the primary purpose and function of this job

    The role is responsible for assisting in the Support group of support staff for Microsoft Teams/OneDrive & Key features of M365.

    Key Duties & Responsibilities:  List up to 5 key duties and responsibilities, management responsibilities and time spent (if applicable)

    • Support & resolve incidents raised by end users with effective coomunication.
    • Build SOP’s & knowledge articles for repetitive incidents
    • Action client requests, such as Teams, team site provisioning.
    • Manage meetings, including meeting policies, configurations, and conference bridges.
    • Manage voice, including calling policies and phone number inventory and assignment.
    • Manage messaging, including messaging policies.
    • Manage all org-wide settings, including federation, teams upgrade, and teams client settings.
    • Manage the teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center).
    • Manage Teams-certified devices and set up and assign configuration policies.1
    • Support data and application migration from legacy system(s) to Microsoft cloud.
    • Work closely with project managers and team members to drive adoption and to promote the business value of OneDrive for Business and SharePoint Online
    • Provide technical guidance for SharePoint Online form development and management including associated workflows
    • Configure OneDrive for Business and SharePoint Online services and settingsTimely escalation of issues to appropriate leads and managers to ensure slippage to delivery is avoided

    Functional Knowledge:  What knowledge of concepts, process, principles or procedures is needed within discipline; SME?

    • Key Skills Required:
      • SharePoint Online/2019/2013 - Minimum 2-3 years of relevant experience
      • Onedrive & Teams administration  - Minimum 2-4 years of relevant experience
      • Incident management - Minimum 2-4 years of relevant experience
      • PowerShell Scripting
      • Effective communication
      • Excellent written & verbal communication

    • Good to have Skills:
      • Service now knowledge
      • Agile methodologies using JIRA

    Job Requirements And Qualifications:  Indicate the minimum and preferred education and experience for the job and any licenses and certifications required

    Required Education:


    Computer Science or related discipline

    Preferred Education:


    (add “other” details here)

    Required Experience:

    3+ years

    (add “other” details here)

    Preferred Experience:

    3-5 years

    (add “other” details here)

    Required Licenses/Certifications:


    (add “other” details here)

    Please work with your HR and Compensation Business Partners to finalize ALL job descriptions.”


    Company Overview

    TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space. 
    Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

    We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

    Accessibility Support

    TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

    If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

    Phone: (800) 842-2755


    Privacy Notices

    For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

    For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

    For all other residents, click here to access the Applicant Privacy Notice.

    Client-provided location(s): Mumbai, Maharashtra, India
    Job ID: aa7bec8e0d0922a0bd5a720bc15f0da4397a274b191e6b1a3071d923e35d6033
    Employment Type: Other