Account Director

Thought Machine's mission is bold - to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology, which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised over $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.

We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Global Finance Magazine named us one of the world's most innovative fintechs, and the Financial Times recognised us as one of Europe's fastest-growing companies in 2023 and 2024.

• Ensure a structured approach to client engagement through annual account planning aligned to Thought Machine and client strategic priorities, communicated with key stakeholders to gain buy-in, execute, monitor, and adapt as required
• Develop a trusted advisor relationship with the key account stakeholders,executive sponsors, and act as the primary communication liaison from the client to Thought Machine
• Work closely with other Thought Machine functions to ensure high client satisfaction
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Monitor and analyse client's usage of our product, forecast and track key account metrics
• Collaborate closely with the bank's delivery partners to consistently exceed client service satisfaction
• Assist the client in the preparation of internal and external messaging, which would include but not be limited to system demonstrations, presentations, workshops, business case construction

• At least 7 years experience in account management in financial technology and/or consultancy, managing complex engagement with multinational accounts
• Proven experience in enhancing engagement and revenue within managed accounts, advancing existing engagements, and identifying new opportunities over time
• Strong ability to foster and develop deep relationships with managed accounts
• Deep understanding of banks: their organisation, culture, markets, etc
• Previous experience with high level stakeholder management within banks - ExCo Level, business line owners, budget owners and approvers
• Proven experience in technology transformation projects within financial institutions, encompassing all facets associated with such projects, coupled with relationship/account manager experience
• Possess a fundamental understanding of the technologies underpinning Vault Core and the associated concepts to establish credibility when engaging with clients
• Understanding of our market, our competitors and the sales cycle time scale within financial services
• Deep knowledge of financial products of banks and what factors are important to a banks business e.g. cost income ratios, net interest margin, etc
• Experience managing multiple projects at a time while paying strict attention to detail
• Excellent negotiation, verbal, and written communications skills

• Experience working in a global scale-up
• Previous experience selling payments products into financial services companies

• Highly competitive salary.
• Pension plan (match up to 7%).
• Life insurance - three times annual salary.
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid).
• Shared parental leave (matched to our maternity leave for the same point in time).
• 25 days holiday and bank holidays.
• Private health insurance with Bupa for you and your family.
• Health cash plan (including dental and optical).
• Flexible working hours.
• Cycle-to-work scheme.
• Electric car scheme.
• Season ticket loan.
• Access to outstanding learning materials and courses.
• Sports and hobby clubs, subsidised by Thought Machine.
• All the latest tech you need.
• Start the day properly with fresh fruit and cereals.
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks.
• A talented and experienced team as your colleagues.
• An environment where we encourage learning and progress.
• Two charity days a year.
• Weekly food pop-up.