OneSource tax solution clients in Japan report various technical and non-technical issues, which requires successful resolution in a timely manner, minimizing/avoiding customer impact.
This particular role focus on technical issues mainly, taking lead in resolving the issues in the most efficient manner by oneself or collaborating with various other stake-holders within Thomson Reuters. This role require deep appreciation of the product technology, customer requirements and solution implementation details.
About the Role
As the Technical Consultant, your key responsibilities will include (but not be limited to) the following:
- Responding to problems, incidents and escalations raised by Japan OneSource Tax solution customers. Take ownership of the issues and resolve it until completion by self or involving other internal stake-holders
- Be the the single-point-of contact for Japan customer issues
- Provide leadership and communication to various issue resolution teams
- Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning
- Gather and analyze metrics to understand where quality exists and where support is needed
- Maintain customer specific site documentation
- Liaise with customer IT departments as needed
- Collaborate with support partners and product specialists and to provide feedback on product performance, stability etc.
- Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followed
- Provide a balanced view of product feature development as required by Japanese customers/ market and work with product team
- Continually build and refresh your technical skills in Software Development, automation, and cloud computing
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About You
To be successful as the Technical Consultant, you will have the following:
- Bachelor's degree or equivalent required, preferably in a software engineering or related discipline
- 3+ years of experience in software development and/or experience supporting applications in the cloud (AWS, AZURE, Etc.), working with SaaS technologies and systems
- Understanding of the technologies used to build and operate distributed application systems (Network, Security, APIs, Etc.)
- Understanding and experience working with SQL, Excel Macros
- Native Japanese skillsets with excellent written and verbal communication skills in English
- Good critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills.
- Ability to flex styles to work well with a range of stakeholders from extremely technical engineers to non-technical business leaders.
- A work style that is collaborative, energetic, and results-oriented
- Ability to influence others and drive consensus across stakeholder groups.
- Travel requirements vary by client and project but typically less than 20%
What's in it for you?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.