Product Manager, Information Architect (Westlaw Australia)

Product Manager, Information Architect (Westlaw Australia)

Join Thomson Reuters as Product Manager, Information Architect and help shape the next generation of Westlaw for Australia. We're seeking a Product Manager, Information Architecture to model legal content, define data and metadata requirements, and partner with other product managers, engineering and editorial to power world-class research experiences, including features that leverage responsible legal AI.

About the Role

In this opportunity as Product Manager, Information Architect (Westlaw Australia), you will:

• Analyze Australian primary and secondary legal content to design and define schemas for legislation, regulations, and cross‑references; manage canonical identifiers, versioning/consolidation, and provenance.
• Translate user problems and business goals into clear, testable product requirements, acceptance criteria, and data/metadata specifications that drive UX features and search quality.
• Partner with Search/Relevance, Data Science, and UX on query understanding, synonymy, intent classification, result ranking, and recommendations grounded in legal relationships and precedential value.
• Establish data quality KPIs and SLAs (accuracy, completeness, timeliness, consistency); implement validation frameworks, audits, and feedback loops with editorial and engineering.
• Collaborate with content partners and engineering on ingestion standards, mappings, and normalization.
• Use analytics (usage logs, relevance metrics), research, and experimentation (AB tests, offline judgments) to iterate IA and structured data.
• Contribute to AI‑enabled features by defining enrichment signals, retrieval indexes, prompts/guardrails, and evaluation datasets with a focus on accuracy, explainability, and risk management.

• 7+ years in information architecture or product design for complex information systems; legal domain experience (background in legal tech and publishing) strongly preferred.
• Degree(s) in relevant fields such as qualifications in Information/Library Science, Knowledge Management, Computer Science (Information Systems), or Law; or equivalent practical experience.
• Demonstrated experience designing and documenting information architectures and data requirements for complex information systems; strong knowledge of Australian legal research workflows and content types.
• Proficiency with JSON/XML schemas, APIs, content pipelines, and search platforms (e.g., Elasticsearch/Solr); practical SQL and/or scripting for data profiling and prototyping.
• Experience with knowledge graphs or graph databases; ontology/taxonomy design; comfort with identifiers, versioning, lineage, and provenance.
• Ability to translate user needs into clear requirements and acceptance criteria; excellent communication, facilitation, and stakeholder management skills.
• Track record improving findability/relevance or task completion outcomes using structured data and IA and commitment to responsible AI and curiosity about how AI can safely enhance legal research.

• Familiarity with Australian legal citations and publishing standards (e.g., AGLC, medium‑neutral and parallel citations), citators, legislative consolidation, and update cycles.
• Experience with LLM‑assisted enrichment, retrieval‑augmented generation, prompt design, evaluation frameworks, and red‑teaming for professional/legal contexts.
• Collaborative, outcome‑oriented, and user‑centric; able to operate in ambiguity, iterate quickly, and scale standards across large content sets.
• Thrives in a small, high‑trust team environment, ensuring outputs are honed for accuracy and clarity.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.