Order Support Specialist

Job Summary
The Global Order Fulfillment team supports all aspects of order management for the Legal business. The role will be responsible for supporting projects to improve our customer experience metrics as well as providing analysis and reporting on various business metrics including accounts receivable aging, project profitability, billing compliance, revenue backlog, and operational performance metrics such as lead time, cost per order, average handle time, etc. This position will also provide support to sales operations by developing dashboards and reports related to pipeline health, win rates, deal sizes, sales cycle times, quota attainment percentage, etc.

About the Role
In this opportunity as Order Support Specialist, you will:

• Manage multiple internal and external stakeholders to ensure that orders are processed accurately and in a timely manner.
• Work closely with sales teams to understand their needs and priorities.
• Provide regular updates to leadership on key initiatives and milestones.
• Collaborate with cross-functional teams to resolve issues and implement improvements.
• Analyze data to identify trends and opportunities for improvement.
• Develop reports and dashboards to track progress and communicate results effectively.
• Monitor KPIs and take corrective action when necessary.
• Contribute to strategic planning and project management efforts.
• Stay abreast of industry developments and best practices.
• Assist in developing training materials and processes.

• Bachelor's degree or equivalent work experience required.
• Minimum 1 year of relevant work experience preferred.
• Proven ability to manage complex projects and priorities simultaneously.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively across different departments and levels of the organization.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Knowledge of CRM systems and order management software preferred.
• Demonstrated success working in a fast-paced environment.
• Adaptable to changing circumstances and willing to learn new technologies quickly.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.