As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business-and your career. As part of the ongoing support and enhancement for Commercial Engineering (ComEng) to deliver digital capabilities and tools to support Lead to Order, Order to Cash, and Customer Support experiences.
About the Role:
In this opportunity as Lead Developer Service Cloud, you will:
- Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
- Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical requirements and design specifications.
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About You:
You're fit for the role of Lead Developer Service Cloud, if your background includes:
- Years of Experience: 10 - 15 Years.
- Leading and managing the technical aspects of Salesforce implementations and projects, including designing and developing custom solutions,
and integrating the Salesforce platform with other systems and applications. - Design, implement, and optimize Salesforce Service Cloud solutions to meet customer support needs.
- Proven experience as a Salesforce Technical Lead with a focus on Service Cloud implementations.
- Develop and maintain robust Customer Community portals for seamless interaction between customers and your organization.
- Hands on Experience in Service Cloud features like Case Management,Case Routing,Live Agent,Omni-Channel,and Knowledge Base to enhance overall customer satisfaction.
- Knowledge in Live agent webchats,Role-based permissions,Team collaboration systems,Community Cloud integration,Service-level agreements (SLA) with visual timelines.
- Ensure effective communication and collaboration within the organization to drive successful implementation of Service Cloud solutions.
- Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
- Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes.
- Work closely with Salesforce Architects and other technical teams to support ongoing maintenance, enhancements, and optimization of the Salesforce platform.
- Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical requirements and design specifications.
- Stay current with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement.
- Providing technical guidance and mentorship to other team members, and contributing to the development of best practices and standards for the Salesforce platform.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.