Lead Consultant

In this opportunity as Lead Consultant, you will be responsible for successfully implementing the software package and solutions for clients across geographies. This position is ideally suitable for a candidate with knowledge of Global Trade Management (GTM) as a domain that includes one or more of the following - Import/ Export Compliance, Supply Chain Compliance, Free Trade Agreement, Denied/Restricted Party screening. The ideal candidate would have worked in any industry (IT or non-IT) with knowledge of Global Trade.

About the role :

Implementation

• Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
• Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
• Train the customer and build requisite project documentation.
• Maintain good working relationships with the customers throughout the end-to-end process.
• Engage from project kick off to the project closure including hypercare support.
• Train the customer on product functionality and on how to use it meaningfully.
• Work with the customer to develop and perform UAT of the configured product.
• Assist in production preparation and conduct project go-live activities.
• Provide go-live support and ongoing support for escalated problems.
• Plan and organize handover to product support team after production go-live.
• Travel to client location for implementation(s) and/or sales demo activities as required.

• Assist pre-sales and sales team with proposal development, recommending a high-level product design & preparing work estimate.
• Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
• Engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements.

• Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.

• Deliver projects successfully within scope according to budget and schedule individually and as a team
• Achieve on utilization KPI targets.
• Deliver to upsell and cross sell revenue targets.
• Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
• Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
• Contribute to Practice / Competency building initiatives.
• Mentor junior consultants.

• Bachelor degree in Information Technology and / or Business Management.
• A 12+3 or a 12+4 degree from a reputed university.
• Relevant experience of 2 to 10 years of Global Trade knowledge; Experience in the areas of Implementation, Product Development, Support; Working knowledge of large IT systems such as SAP or Oracle is an advantage.
• Relevant exposure to industry domain (global trade management)
• Competent with all Microsoft Office applications
• Technical knowhow of SQL is preferred, but not mandatory. Coding experience is welcome.
• Knowledgeable on TRs products or competitor products is an advantage.
• Strong consulting, influencing and client relationship management skills.
• Excellent interpersonal and communication skills - written and verbal.
• Detail oriented, good planning and organization skills, time management
• Experience working in and collaborating with a globally distributed team environment.
• Hands on problem solver, excellent communication, analytical and presentation skills.
• Possess a positive learning attitude.
• Additional language(s) such as Chinese or Japanese is also welcome, but not mandatory.

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.